Returns & Exchanges
At Feather and Bone Butchery, we take pride in the quality of our premium cuts, but due to the perishable nature of our products, we offer specialized return procedures for damaged or incorrect orders. Please inspect your delivery immediately and contact our team within 24 hours if your order does not meet our high standards.
Inspect Your Order
Upon arrival, check the temperature and condition of all vacuum-sealed meats and pantry items to ensure they meet your expectations.
Document the Issue
If you notice a discrepancy or quality concern, take clear photographs of the product and the packaging labels as proof for our quality control team.
Contact Customer Support
Reach out via email or phone within 24 hours of delivery with your order number and photos to initiate a claim for a refund or replacement.
Resolution and Credit
Once validated, we will issue a credit to your original payment method or arrange for a fresh replacement to be delivered on our next available route.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing